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Roman Shades - Frequently Asked Questions (FAQ)How long does it take to receive my roman shade or drapery order?Orders are shipped within 40 days of purchase. You will be emailed a DHL Courier Service tracking number for your package. Multiple orders are combined in one shipment. What payment do you accept? Pay for roman shades and drapes with MasterCard, Visa & American Express. You can also use PayPal or mail in a money order or certified check. Payment must be made at time of order, since all roman shades and drapes are custom made. How much is shipping? Shipping for roman shades is $19.95 for the first shade, $12.95 each additional one. For drapery, $12.95 for the first panel, $7.95 each additional one. Do you have customer service staff to consult on my purchase? Edward, I am the company founder, am available to speak personally with all new, valued customers. Let me help plan your roman shade and silk drapery decorating project. I can be reached by email or phone 7 days-a-week. Are the fabric colors shown on your website accurate? You are urged to request FREE fabric swatches before purchasing roman shades or drapery. We carefully scan all fabrics for the best resolution on the Internet. However, actual colors will vary. Many colors and textures, especially silk, cannot be reproduced by the computer. What hardware is supplied with the roman shades? All roman shade hardware is provided. You receive a quality aluminum headrail, with continuous cord control. We include mounting brackets, suitable for either inside or outside window mounts. Screws are not provided. The type and length of the screw will vary widely, depending on the type of mount and surface material. How do you compare to brand-name products? We guarantee the quality of our roman shades and silk drapery is superior, this is no sales promotion. For custom roman shades, we offer 100% dupioni Thai silk and other fabrics of cotton blends. Brand-name manufacturers utilize less expensive polyester fabrics. Our drapery and roman shades are created in clothing factories. The sewing standards are much higher than any window treatment manufacturer. Do you charge sales tax? This is an Internet sale. No sales tax is charged. What is your return policy? Custom roman shades and drapery and not returnable. However, we offer a 30-Day Satisfaction Guarantee. During that time we will make every effort to achieve your satisfaction. If the merchandise is defective, you will receive a prompt and full refund of your purchase price. Do you ship to Alaska, Hawaii or internationally? We ship to all 50 States. Alaska and Hawaii may be shipped via U.S. Post Office. For international rates, please contact us. Do you protect my privacy and financial information? We do not share or sell your information with any institution or governmental agency. All transactions are done over encrypted (SSL) software. This protects all your personal data as it is sent over the Internet. |
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© Discount Roman Shades, Suite #424, 342 E. Jericho Turnpike, Mineola, NY 11501 Discount-roman-shades.com is a manufacturer & retailer of window treatments, specializing in custom fabric roman shades. Our discount roman shades are guaranteed to beat any brand-name roman shades by 40-50% off. We offer roman shades in Thai silk and fine cotton blends. Your roman blinds are custom made to your exact specifications. We offer flat fold roman shades, parisian swag roman shades, and hobbled roman shades. Valances and banding can be added to your choice. All orders are made in our roman blinds factory and shipped directly to you. |
